Make Your Customers Happy

Just a Friendly Reminder – Here’s How

Just a Friendly Reminder – Here’s How

If you’re running an appointment-based business like a salon, you know that you’re going to have to send out the occasional “Don’t forget” reminders to your customers. But what’s the professional way to communicate to your customers not to forget their appointments?...

5 Quick and Creative Ways to Say Thank You to Customers

5 Quick and Creative Ways to Say Thank You to Customers

A simple “Thank You” can go a long way. 68 percent of customers leave a company due to feeling they have been treated indifferently by the company. Customer retention techniques vary far and wide---from building a complicated loyalty program to handing out freebies....

7 Steps To Satisfied Beauty Salon Customers

7 Steps To Satisfied Beauty Salon Customers

Satisfied customers mean a more constant revenue stream and a more relaxed beauty salon owner (that’s you!) While it’s always important to attract new customers, it’s crucial to focus on the ones you’ve already got in the salon chair too. Did you know that it costs...

The Importance Of Customer Feedback For Coaches

The Importance Of Customer Feedback For Coaches

Coaches give their all to their clients every day. But they so often forget how much their clients could give them in return! When growing your coaching business, the importance of customer feedback should never be underestimated. Many small businesses don’t both...

5 Steps To Delivering The Ultimate Online Beauty Salon Experience

5 Steps To Delivering The Ultimate Online Beauty Salon Experience

You’ve put a lot of time and effort into making your customers’ experience of visiting your beauty salon amazing. Well, the exact same goes for their beauty salon experience online. Just as you want your salon to be clean and presentable, your employees to be helpful...

The Importance Of Customer Retention For Beauty Salons

The Importance Of Customer Retention For Beauty Salons

Acquiring new customers for beauty salons can be hard. Even with a number of marketing techniques via offline and online channels, it’s still 5 times cheaper to maintain a current client than acquiring a new one. Many salon owners think they should always direct their...

6 Customer Retention Techniques for Beauty Salon Owners

6 Customer Retention Techniques for Beauty Salon Owners

When managing a beauty salon, it costs 5 times as much to attract new customers than to keep existing ones.1 Since a repeat customer spends on average 67% more than a new customer2, the number one rule of any beauty business is to keep your existing clients happy, and...

10 Tricks to Improve Customer Satisfaction

10 Tricks to Improve Customer Satisfaction

Customer Loyalty Time is money and money is time. This is not only true for you and your business, but also for your customers. Maybe you have a great reputation, however, if it's faster and more convenient to book a table or service at your competitor; you will lose...